At 360clean, franchise owners receive back-office and billing support that streamlines operations and sets them up for success.
Carly Knoll, Billing Services Manager at the 360clean Support Center, recently shared her insights on how her team elevates the franchise experience.
Smoother Onboarding and Accurate Billing
Carly’s primary responsibility is supporting franchisees as they onboard new clients. From invoicing monthly recurring charges and one-time additional services to handling collections, Carly ensures all billing is accurate and timely. This sets the tone for a trusting relationship between the franchise and the client, as invoices always reflect agreed-upon service pricing.
Taking the Stress Out of Collections
Whenever a client invoice is overdue, Carly and her team take over the sometimes awkward collections conversation.
“That being handled by our office rather than by the franchisee directly really allows them to maintain their personal relationships,” Carly explains.
With this consistent process in place, 360clean achieves an impressive collections rate of about 95% or higher on a quarterly basis.
Real-Time Financial Visibility
A stand-out feature of 360clean’s support is the franchisee payment portal. This financial dashboard gives franchisees a clear, daily-updated view of client payments received.
Simple access to up-to-date cash flow supports planning for essential needs like payroll, supplies, and equipment.
The portal also provides detailed payout reports before money hits the franchisee’s account, including breakdowns of payments, royalties, advertising fees, and any other deductions.
Trusted Support and Transparency
The billing and collections portal is a favorite among franchisees as it delivers transparency on which client payments have been received and which remain outstanding.
Carly keeps franchisees in the communication loop throughout the collection process so nothing is overlooked. This clarity removes the burden of approaching clients about overdue payments and lets franchisees focus on running and growing their businesses.
Personal Touches Matter
Carly’s interactions aren’t just transactional.
She works closely with franchise owners during client onboarding, contract administration, and troubleshooting client questions. While she manages the details, franchisees retain decision-making power and are always consulted about changes or special circumstances.
360clean’s comprehensive billing and back-office solutions offer franchise owners peace of mind and essential time savings.
Dedicated team members like Carly ensure that franchisees can prioritize client relationships and business development, confident that their financial operations are managed with precision and transparency.
